E-Commerce Policies and Procedures
• Privacy Policy
– ULTD Education uses the latest online security processes to protect consumers information. We do not share any information with Third Party sources outside of the transaction processes. We
do not believe in sharing consumers information or generating any other income from their
information.
• Refund Policy
– A ULTD education student is entitled to a refund as long as their scheduled course has not
started. The rescheduling and other fees are outlined below.
– Rescheduling More Than 4 Business Days In Advance of Class/Webinar: Students may
reschedule at no charge, subject to availability.
– Rescheduling Within 4 Business Days of Class/Webinar: Rescheduling requests received by phone with less than 4 business days in advance of the scheduled class/webinar are subject to
a $20.00 fee.
– Failure to Attend (No Show): Students who do not attend a scheduled class/webinar will be subject to a $20.00 rescheduling fee, subject to availability.
– Late Arrival: Late arrivals are not permitted for NMLS-approved mortgage classes/webinars.
We recommend that students plan to arrive at least 30 minutes before the scheduled
class/webinar time. Students who do not arrive for class/webinar on time will not be admitted.
Students may reschedule for a later date, subject to availability. Rescheduling requests will be subject to a $20.00 fee.
– Early Departure: Early departure is not permitted for NMLS-approved mortgage
classes/webinars. Students who are unable to remain for the duration of a scheduled
class/webinar will not receive credit for attendance. Students are permitted to reschedule
attendance for the entire class at a later date, subject to availability. Rescheduling requests will be subject to a $20.00 fee.
• Course Cancellation Policy
– In the event of a course cancellation, all students are entitled to a refund or a rescheduled course date. Any previous reschedule fee will be waived in the event of course cancellation.